Dear Mr Morris,
This is a belated reply to your own message of June 13th which offered a response to our search for a walking frame that employed sensible engineering. I thought you might like to know what happened.

We eventually bought your Triumph model. As you pointed out, it has no projecting nuts on its wheels, which means that the amount of damage caused to home decoration has already been markedly reduced. The brake cables are nicely tucked in and do not catch on protruding objects. In addition, the tripod design makes it easy to direct the Triumph accurately through gaps, while the double wheel set makes the arrangement surprisingly stable.

We have been further impressed by the real thinking that has gone into the design. The lock-safe unfolding device is excellent, the carry bag is surprisingly capacious, the slip-into-place seat is more accommodating than that on any four wheel model we have encountered. The machine is light weight, while double tube engineering makes it rigid and strong.

As you must know, it is not easy to find products best suited to help with disabilities, because they vary so much with the individual. But, after years of research and use of other products, we think the Triumph offers a major advance in fitness for purpose over any similar device we have seen.

It was also a plus point that you responded so rapidly and in accurate detail to our original enquiry. Your competitors (we wrote to five of them) either offered general messages, to send their catalogue, or did not reply at all. I cannot suggest that your individually tuned response was the final cause of our purchase, but it certainly alerted us to the possibility that your company had the answer to our problem, and gave us a favourable bias in your direction. Many thanks.




Mr R Smith
Berkshire
(by e-mail)

Dear Mr Morris,
I am writing to thank you for taking time to see us yesterday when we came in with my mother-in-law. Your explanantion of how the walker works was excellent and the service superb.

I am sure the walker will make her far more mobile and we shall have no hesitation in recommending it to other people.
Yours sincerely,

Mr N Pattinson
Basildon, Essex

Dear Mr Morris,
I feel I must write and thank you for your kindness and consideration regarding the problem I had with the walker.
May you and your company go from strength to strength.
Yours sincerely,

Mrs R Hedges
Essex

Dear Sir,

I have recently purchased a walking frame from your company and I am delighted with it.

I have Multiple Sclerosis and use two sticks to aid walking about... since I have had my walking frame it feels so much more stable than sticks that I hardly ever use them any more.

One other benefit worth mentioning is the tray, which I have found an absolute boon, as I cannot usually carry food or drinks from the kitchen to the dining room. I am now so much more independent since I have had my walking frame.

Yours faithfully

C.S.Wilkins (Mrs)
Alvaston, Derby

Uniscan Ltd,
Thanks for reminding me to check brakes etc. I ordered a spare set of ferrules when I purchased walker, so I am all prepared.
My walker has proved to be my 'lifeline', it gives me confidence and with the seat and tray I am quite independent!
Thanks again,

Mrs I Wallace
Dumfries & Galloway

Dear Mr Morris,
I would just like to say Thank you for your kindness. I am very grateful and I know the walker will be of great help.

Once again many thanks, best wishes,

Vera
Basildon, Essex