Dear Mr Morris,
This is a belated reply to your own message of June 13th which offered a response to our search for a walking frame that employed sensible engineering. I thought you might like to know what happened.

We eventually bought your Triumph model. As you pointed out, it has no projecting nuts on its wheels, which means that the amount of damage caused to home decoration has already been markedly reduced. The brake cables are nicely tucked in and do not catch on protruding objects. In addition, the tripod design makes it easy to direct the Triumph accurately through gaps, while the double wheel set makes the arrangement surprisingly stable.

We have been further impressed by the real thinking that has gone into the design. The lock-safe unfolding device is excellent, the carry bag is surprisingly capacious, the slip-into-place seat is more accommodating than that on any four wheel model we have encountered. The machine is light weight, while double tube engineering makes it rigid and strong.

As you must know, it is not easy to find products best suited to help with disabilities, because they vary so much with the individual. But, after years of research and use of other products, we think the Triumph offers a major advance in fitness for purpose over any similar device we have seen.

It was also a plus point that you responded so rapidly and in accurate detail to our original enquiry. Your competitors (we wrote to five of them) either offered general messages, to send their catalogue, or did not reply at all. I cannot suggest that your individually tuned response was the final cause of our purchase, but it certainly alerted us to the possibility that your company had the answer to our problem, and gave us a favourable bias in your direction. Many thanks.




Mr R Smith
Berkshire
(by e-mail)

Dear Sirs,

I have just purchased a walking frame from you for my friend Mrs M Brown of Dalton-in-Furness.

This letter is just to say that Marion has Rheumatoid Arthritis and is virtually immobile, however, this walking frame has opened up her life... It is worth every penny... Long may you reign.

Mrs J Matthews
Dalton-in-Furness, Cumbria

Very happy with walker. Getting out and about (weather permitting) and looking forward to enjoying many more outings.

Thank you for complimentary pair of rubber brake ferrules.

Yours sincerely,

Ms I Barnes
Fife, Scotland

Dear Mr Morris,
I am writing to say how pleased I am with my Glider Plus Adjustable 'walker'. It is a great help to me with my walking as I have Osteo-arthritis in both knees and suffer intense pain.
I take it to the hospital when I have my physiotherapy and my physiotherapist was very impressed commenting on how my walking had improved with the help of it.
I was also impressed with the large notice printed on the delivery box asking the postman to allow time for the door to be answered.
Thank you. Sincerely,

Miss Viscardini
Isleworth, Middlesex

Dear Uniscan,
We just want to 'Thank you' for the prompt way that you dealt with and delivered our request for one of your rollators, to say that we are delighted with it would be an under statement.
We had been issued with one of your products by our local social services and it was a great success. So much so that we were prompted to buy another so that my wife and I could roll about at the same time.
Thank you all, for we are delighted with our rollators just as we were with the prompt way in which you delivered both the brochures and the new walking frame.
We wish you continued success with your superb product.
Yours sincerely,

Mr T Clifton
Cumnor, Oxon

Dear Geoff,
Please find enclosed payment re: the repair to my Mother's Glider Plus Adjustable.

As always - many thanks for coming up trumps again! You do seem to have the 'answer to everything' and Customer Service second to none. So of course it is no surprise that Uniscan won the 2009 Essex Countywide Excellent Customer Service business award.

All good wishes,


Ms H Nichols
Surrey