Dear Mr Morris,

I am writing to confirm my very great pleasure and satisfaction at the way my query about the brake springs on my Freeway walker has been dealt with and settled.

True to your word, the uprated springs arrived today - the day following your e-mail advising they were being posted and by this afternoon the substitution was complete.

We hear so many moans these days about indifferent or poor service that it really is a pleasure to deal with a company of such impecable probity as yourselves. You can be assured that I shall not hesitate to recommend your products and service to whomever makes enquiry.
Yours sincerely,

Mr W D Emmett
Poole, Dorset

...just a quick note to tell you how pleased I am with the Grand Glider Uniscan walker I ordered recently.

I experience a condition making me unable to walk unaided or to get out of low chairs.

The walker has allowed me to enjoy a holiday in Scotland where I was able to be much more mobile than usual. I was even able to take a ferry to Mull because I was assured a seat that I would be able to get out of with no problems.

Many thanks for a great product.

C King
by e-mail

May I thank you very much indeed for the excellent service you have provided.

The replacement parts arrived at 11.45am today. Really excellent service.

Thank you all.

Dr J Bryant
North Yorkshire

Dear Maria,

That is extremely kind of you and much appreciated. It is not often these days that one receives such brilliant customer service. Please convey my thanks to everyone in your team.

With many thanks for your help with this matter.

Regards,

Akram
by e-mail

Just a note to say thanks,
I spoke to Maria during the week regarding your stockists in the northwest, consequently
I have just bought a Uniscan 'Cadet' from RDK Bolton .
Your light weight product has given my mother the opportunity to be much more mobile as she can lift it into her car.
You have a good sales team selling a quality product.
All the best for the future.


Mr Paul Crosby
(by e-mail)

...just a quick note to thank Uniscan for posting off a replacement walking stick holder for my Dad's Uniscan.

Such service is greatly appreciated - as is the product that has added massively to my father's mobility, independence and quality of life.

Again thanks.

Mr S Clamp
Tansley, Derbyshire