...just a quick note to tell you how pleased I am with the Grand Glider Uniscan walker I ordered recently.
I experience a condition making me unable to walk unaided or to get out of low chairs.
The walker has allowed me to enjoy a holiday in Scotland where I was able to be much more mobile than usual. I was even able to take a ferry to Mull because I was assured a seat that I would be able to get out of with no problems.
Many thanks for a great product.
Dear Mr Morris,
This is a belated reply to your own message of June 13th which offered a response to our search for a walking frame that employed sensible engineering. I thought you might like to know what happened.
We eventually bought your Triumph model. As you pointed out, it has no projecting nuts on its wheels, which means that the amount of damage caused to home decoration has already been markedly reduced. The brake cables are nicely tucked in and do not catch on protruding objects. In addition, the tripod design makes it easy to direct the Triumph accurately through gaps, while the double wheel set makes the arrangement surprisingly stable.
We have been further impressed by the real thinking that has gone into the design. The lock-safe unfolding device is excellent, the carry bag is surprisingly capacious, the slip-into-place seat is more accommodating than that on any four wheel model we have encountered. The machine is light weight, while double tube engineering makes it rigid and strong.
As you must know, it is not easy to find products best suited to help with disabilities, because they vary so much with the individual. But, after years of research and use of other products, we think the Triumph offers a major advance in fitness for purpose over any similar device we have seen.
It was also a plus point that you responded so rapidly and in accurate detail to our original enquiry. Your competitors (we wrote to five of them) either offered general messages, to send their catalogue, or did not reply at all. I cannot suggest that your individually tuned response was the final cause of our purchase, but it certainly alerted us to the possibility that your company had the answer to our problem, and gave us a favourable bias in your direction. Many thanks.
Mr R Smith
Been using the Triumph for a month now. Just what the doctor ordered! Aged 80 and with an 8 year old stroke I had reached the stage when I could hardly manage with my two sticks. This three-wheeler has improved my mobility beyond all expectations.
Dr D W Breese
Dear Mr Morris,
I am writing to confirm my very great pleasure and satisfaction at the way my query about the brake springs on my Freeway walker has been dealt with and settled.
True to your word, the uprated springs arrived today - the day following your e-mail advising they were being posted and by this afternoon the substitution was complete.
We hear so many moans these days about indifferent or poor service that it really is a pleasure to deal with a company of such impecable probity as yourselves. You can be assured that I shall not hesitate to recommend your products and service to whomever makes enquiry.
Mr W D Emmett
I must thank you for the very prompt delivery of my Uniscan walker.
Having used it for my weekly visit to the local supermarket, I have nothing but praise for it.
The fact that it fits easily when folded into the car boot is a Godsend; it means my mobility is increased no end (a very impressive product indeed).
I'd also like to thank the friendly staff when processing the order. Thank you all.
Please find enclosed payment re: the repair to my Mother's Glider Plus Adjustable.
As always - many thanks for coming up trumps again! You do seem to have the 'answer to everything' and Customer Service second to none. So of course it is no surprise that Uniscan won the 2009 Essex Countywide Excellent Customer Service business award.
All good wishes,
Ms H Nichols