Letters and Testimonials
 
 
 
These are a random selection of the many hundreds of letters & emails we have received from satisfied customers.
All of these are available for scrutiny at Uniscan's Head Office.
 

Dear Sir,
Thank you very much for the quick delivery of my walker. Even though I have only had it for a few days it has already made a big difference to me and I look forward to doing things I have not been able to do for a long time, both in the home and outside.
Yours sincerely,

A M Lendrum
Havant, Hants


Dear Mr Morris
I recently purchased a Freeway walker in burgundy and wish to let you know how pleased I am and congratulate you and your staff on the design and quality of your product. It has increased my mobility and confidence and I have received many favourable comments from people, some unknown to me.
Thank you very much.
Yours sincerely,

Mrs M Symonds
Hampshire


Dear Mr Morris,
This is a belated reply to your own message of June 13th which offered a response to our search for a walking frame that employed sensible engineering. I thought you might like to know what happened.

We eventually bought your Triumph model. As you pointed out, it has no projecting nuts on its wheels, which means that the amount of damage caused to home decoration has already been markedly reduced. The brake cables are nicely tucked in and do not catch on protruding objects. In addition, the tripod design makes it easy to direct the Triumph accurately through gaps, while the double wheel set makes the arrangement surprisingly stable.

We have been further impressed by the real thinking that has gone into the design. The lock-safe unfolding device is excellent, the carry bag is surprisingly capacious, the slip-into-place seat is more accommodating than that on any four wheel model we have encountered. The machine is light weight, while double tube engineering makes it rigid and strong.

As you must know, it is not easy to find products best suited to help with disabilities, because they vary so much with the individual. But, after years of research and use of other products, we think the Triumph offers a major advance in fitness for purpose over any similar device we have seen.

It was also a plus point that you responded so rapidly and in accurate detail to our original enquiry. Your competitors (we wrote to five of them) either offered general messages, to send their catalogue, or did not reply at all. I cannot suggest that your individually tuned response was the final cause of our purchase, but it certainly alerted us to the possibility that your company had the answer to our problem, and gave us a favourable bias in your direction. Many thanks.




Mr R Smith
Berkshire
(by e-mail)


Been using the Triumph for a month now. Just what the doctor ordered! Aged 80 and with an 8 year old stroke I had reached the stage when I could hardly manage with my two sticks. This three-wheeler has improved my mobility beyond all expectations.
Many thanks

Dr D W Breese
Penzance, Cornwall
(by e-mail)


Dear Mr Tom Morris,
I have been using my Uniscan walker for 3 years and am highly delighted with it. I need it the whole time indoors and out, it is a life saver. Next week I will have reached my 92nd birthday and I am very proud of my Uniscan walker. I hope to live a very long time with my walker. A big thank you for the Uniscan walker and I hope you are receiving many orders for your work.
Your grateful customer,

Dorothy E Pillmoor
Bridlington, East Yorkshire


I am only 38 years old. Ongoing illness for the last 14 years has left me severely disabled. I have owned one of your walkers for the past 6 years now and I can honestly say it has been the best financial investment of my life. Thank you so very much for designing a product which has helped me not only regain a bit of independence but dignity too. Keep up the good work!

Ms P Hope
Milton Keynes


 
View another random selection of letters.
 
2004 Award for Customer Service and InnovationTrading Standards Approved

Home | Products | User Guide | Order | About Us | News | Letters | Stockists | Links | Contact

© Uniscan Limited. 38 Hornsby Square, Southfields Industrial Estate, Laindon, Basildon, Essex SS15 6SD, UK.
Tel: (+44) (0)1268 419 288 // Fax: (+44) (0)1268 541 770 // Email: sales@uniscan-walkers.co.uk

www.uniscan-walkers.co.uk      Registered in England No 1718053 // VAT No GB 394961501