I would like to congratulate you on you excellent customer service.
Yesterday morning a set of wheels on my mother-in-law's Uniscan came off. She is 90 years old and relies very much on her walker to get around. The parts required to re-secure the wheels were a couple of domed retainers.
I phoned your reception number and was very impressed with the prompt attention that I received. The lady I spoke to was extremely helpful and identified my needs straight away. Having made the call, I expected that the parts would take a few days to arrive and that my mother-in-law would be virtually immobile whilst waiting for the parts to arrive.
Not so! the parts arrived this morning and I was able to fit them immediately. This whole event took only 24 hours from breakage to repair and I would like to extend my thanks to the Ladies on reception for an excellent job done.
My mother-in-law had cancelled her weekly lunch club at the local school but was able to go today due to your staff efficiency.
Please pass this letter on to them with my thanks.
Mr A Ramsell
Very happy with walker. Getting out and about (weather permitting) and looking forward to enjoying many more outings.
Thank you for complimentary pair of rubber brake ferrules.
Ms I Barnes
I am only 38 years old. Ongoing illness for the last 14 years has left me severely disabled. I have owned one of your walkers for the past 6 years now and I can honestly say it has been the best financial investment of my life. Thank you so very much for designing a product which has helped me not only regain a bit of independence but dignity too. Keep up the good work!
Ms P Hope
Dear Friends at Uniscan - I say 'friends' for I do regard you as such.
I want to say thank you for all the help you have given me recently.
While I was without my 'Uniscan' I had a different make on loan and I didn't like it. This other one has made me value my new 'Uniscan' even more.
I am very grateful to you all for your assistance and doing it all so speedily. You certainly know the meaning of the word 'urgent'.
Please accept my sincere thanks for all your assistance at a time when I felt very vulnerable.
I have recently purchased a walking frame from your company and I am delighted with it.
I have Multiple Sclerosis and use two sticks to aid walking about... since I have had my walking frame it feels so much more stable than sticks that I hardly ever use them any more.
One other benefit worth mentioning is the tray, which I have found an absolute boon, as I cannot usually carry food or drinks from the kitchen to the dining room. I am now so much more independent since I have had my walking frame.
I just want to write and say how pleased we are with the walking frame we bought from you.
I thank you for the lovely surprise you gave me when you rang to say it would be delivered the next day.......it was only 3 weeks from order date.
Was also pleased with the help of the instruction book and how easy it was to alter the handle height, and to close the frame for storage.
I am pleased to say that my husband is finding it very useful and is using it regularly - I thought perhaps he might not.
We really are pleased with it. Thank you for your help when I phoned.
Yours very sincerely,