As the owner of a Uniscan walker for over 10 years I'd just like to say how impressed I was with the service received from your company this week. Unfortunately, one of my brake cables snapped on Monday. My dad rang and spoke to you and a replacement was sent arriving on Tuesday. When my Dad came to fit the cable he realised that he needed an additional component. He called you immediately and the part was sent arriving on Wednesday. I want to say how refreshing it is to deal with a company who have such customer-centred values, especially in this day and age. I already recommend your company to everyone who asks me about my walker (and there have been lots of people over the years) but rest assured, I will be telling everyone about this great service.
Thank you once again and keep up the good work!
I would like to congratulate you on you excellent customer service.
Yesterday morning a set of wheels on my mother-in-law's Uniscan came off. She is 90 years old and relies very much on her walker to get around. The parts required to re-secure the wheels were a couple of domed retainers.
I phoned your reception number and was very impressed with the prompt attention that I received. The lady I spoke to was extremely helpful and identified my needs straight away. Having made the call, I expected that the parts would take a few days to arrive and that my mother-in-law would be virtually immobile whilst waiting for the parts to arrive.
Not so! the parts arrived this morning and I was able to fit them immediately. This whole event took only 24 hours from breakage to repair and I would like to extend my thanks to the Ladies on reception for an excellent job done.
My mother-in-law had cancelled her weekly lunch club at the local school but was able to go today due to your staff efficiency.
Please pass this letter on to them with my thanks.
Mr A Ramsell
I just wanted to say thanks for your help with the repairs to my wife's Triumph walker last week.
To find a company where it is possible to speak to real people who actually know and understand not only their product but also the needs of their customers is so rare these days.
My special thanks to Janet & Maria who both took time to listen to me and to ring me back when they promised. They are a credit to the company.
Thanks also to whoever carried out the work for doing it so speedily - we were actually only without the walker for two days in the end as it was collected on Wednesday lunchtime and came back to us at 9 am on Friday.
What a superb service. Many congratulations and long may you continue.
Mr C Haw
Dear Maria & Tracey,
I would like to thank you both for arranging a speedy build for my wife's new walker. She had the use of a rented one for some days prior to delivery. By comparison the Triumph is much lighter, more compact, more manoeuverable and of less discomfort in use as it does not transfer as much of the vibration from the pavements. I have to remind her not to go too fast!
Dear Mr Morris,
Thank you for my Uniscan walker which arrived safely.
I am very pleased with it and have managed to walk to the Village for the first time in a long while as I have vertigo and bad knees. It really has been a great help.
Thank you very much.
Dear Mr Morris,
This is a belated reply to your own message of June 13th which offered a response to our search for a walking frame that employed sensible engineering. I thought you might like to know what happened.
We eventually bought your Triumph model. As you pointed out, it has no projecting nuts on its wheels, which means that the amount of damage caused to home decoration has already been markedly reduced. The brake cables are nicely tucked in and do not catch on protruding objects. In addition, the tripod design makes it easy to direct the Triumph accurately through gaps, while the double wheel set makes the arrangement surprisingly stable.
We have been further impressed by the real thinking that has gone into the design. The lock-safe unfolding device is excellent, the carry bag is surprisingly capacious, the slip-into-place seat is more accommodating than that on any four wheel model we have encountered. The machine is light weight, while double tube engineering makes it rigid and strong.
As you must know, it is not easy to find products best suited to help with disabilities, because they vary so much with the individual. But, after years of research and use of other products, we think the Triumph offers a major advance in fitness for purpose over any similar device we have seen.
It was also a plus point that you responded so rapidly and in accurate detail to our original enquiry. Your competitors (we wrote to five of them) either offered general messages, to send their catalogue, or did not reply at all. I cannot suggest that your individually tuned response was the final cause of our purchase, but it certainly alerted us to the possibility that your company had the answer to our problem, and gave us a favourable bias in your direction. Many thanks.
Mr R Smith