I just wanted to say thanks for your help with the repairs to my wife's Triumph walker last week.
To find a company where it is possible to speak to real people who actually know and understand not only their product but also the needs of their customers is so rare these days.
My special thanks to Janet & Maria who both took time to listen to me and to ring me back when they promised. They are a credit to the company.
Thanks also to whoever carried out the work for doing it so speedily - we were actually only without the walker for two days in the end as it was collected on Wednesday lunchtime and came back to us at 9 am on Friday.
What a superb service. Many congratulations and long may you continue.
Mr C Haw
Dear Mrs Butler,
I have Rheumatoid Arthritis and in the last few months my mobility diminished rapidly and I lost confidence in my ability to stand and was very afraid of falling.
After a recent spell in hospital the physiotherapist very kindly loaned me a walking frame, which I found helpful but the constant lifting and placing of the frame began to take its toll on my rather weak arms and hands.
It was very fortunate that in this small estate of retirement bungalows where we live there were two neighbours to be seen dashing around so to speak! My enquiries led me to borrow one for an hour or so although it was a man's size I found I was coping very well.
You can perhaps imagine my delight when we discovered that a child's size was available and since it's arrival I too have been dashing around so to speak! My confidence has returned and some mobility but the bonus for me has to be the independence, being able to get out of bed and go through the night.
I've been out street shopping, enjoyed being able to sit and rest and love both the basket and shopping bag.
My sincere thanks to you all.
I must thank you for these marvellous Uniscan walkers I have purchased from you. When I first met you we had quite a chat about how long it had taken you to perfect these wonderful products. I met you again at your smart new showroom at Hornsby Square in 1999 when I bought my second walker. Thank you very much for the great help they have been to me.
Mrs M Warner
I would like to congratulate you on you excellent customer service.
Yesterday morning a set of wheels on my mother-in-law's Uniscan came off. She is 90 years old and relies very much on her walker to get around. The parts required to re-secure the wheels were a couple of domed retainers.
I phoned your reception number and was very impressed with the prompt attention that I received. The lady I spoke to was extremely helpful and identified my needs straight away. Having made the call, I expected that the parts would take a few days to arrive and that my mother-in-law would be virtually immobile whilst waiting for the parts to arrive.
Not so! the parts arrived this morning and I was able to fit them immediately. This whole event took only 24 hours from breakage to repair and I would like to extend my thanks to the Ladies on reception for an excellent job done.
My mother-in-law had cancelled her weekly lunch club at the local school but was able to go today due to your staff efficiency.
Please pass this letter on to them with my thanks.
Mr A Ramsell
Just a quick e-mail to thank you for your superb service with regards to my recent order for a Cadet walker for my Mother.
I really feel you moved heaven and earth to get my order fulfilled so quickly and congratulate you on all aspects of the transaction.
It was a pleasure to deal with such a caring, professional and efficient company and I cannot recommend your company highly enough.
Once again - THANK YOU!
Mrs M Deeley
I only use my Uniscan once a day for my walk around the houses. I am very pleased with it as it staightens my back and makes me walk better - it was well worth the money!
Mrs D Musgrave
Newhaven, East Sussex