Letters and Testimonials
These are a random selection of the many hundreds of letters & emails we have received from satisfied customers.
All of these are available for scrutiny at Uniscan's Head Office.

Dear Mr Morris
I must let you know how really delighted I am with the Triumph walking frame you sent me recently. I have been giving it plenty of tests, and find it fits the bill exactly and is just what I need. Luckily for me I do not, so far, suffer from arthritis, but in my mid-80's I've been getting rather tottery and after three recent falls decided it was time to get some sort of aid. Not feeling comfortable with a stick only, I saw your advertisement and my daughter who was with me, agreed it fitted the bill, so I ordered it there and then. It came very promptly and I must say that I bless the day I took that step forward. Walking has always been important and enjoyable to me and I am so very glad to be able to carry on using my legs for a few years longer. The design and structure of your walking frames is very good and the seat and shopping carrier are brilliant additions. May I congratulate everyone concerned in the manufacture and say very many thanks for a first class British made product!
Yours sincerely,

Mrs P Lister
Caterham, Surrey

Dear Mr Morris
I recently purchased a Freeway walker in burgundy and wish to let you know how pleased I am and congratulate you and your staff on the design and quality of your product. It has increased my mobility and confidence and I have received many favourable comments from people, some unknown to me.
Thank you very much.
Yours sincerely,

Mrs M Symonds

Dear Mr Tom Morris,
I wish to express my appreciation for the attention and service I have received from your excellent member of staff when dealing with my phone calls.

The service I received from this lady and her subsequent steps taken to ensure that I got my walker to enable me to be mobile again, deserve recognition and my deepest gratitude. I would also like to congratulate you for employing such a dedicated member of staff.

Your product is very superior to my current walker (not a Uniscan) in every sense. I have looked at quite a few others to replace my old walker which developed defects and literally became unuseable recently.

So, please convey my heartfelt thanks to the lady who helped me so much.

I am sir, very sincerely yours,

Mr Armstrong
Enfield, Middlesex

I just wanted to say thanks for your help with the repairs to my wife's Triumph walker last week.

To find a company where it is possible to speak to real people who actually know and understand not only their product but also the needs of their customers is so rare these days.

My special thanks to Janet & Maria who both took time to listen to me and to ring me back when they promised. They are a credit to the company.

Thanks also to whoever carried out the work for doing it so speedily - we were actually only without the walker for two days in the end as it was collected on Wednesday lunchtime and came back to us at 9 am on Friday.

What a superb service. Many congratulations and long may you continue.

Mr C Haw
by e-mail

Dear Tracey

I have just completed a telephone conversation with you and wanted to acknowledge your help.

Thank you so much for your kind attention to my request today. I was so concerned having lost one of the wheel adjusters on my Triumph Walker "Henry" with which I would not be without - marvellous.

Thank you also for the advice about using it fully locked; advice which I shall take very seriously because it really is no trouble to unlock when needed.

I shall continue to be an ambassador for Uniscan and, if Henry becomes sick I shall know where to come for assistance.

Yours sincerely

Annette Walsh
By e-mail

Dear Sirs,
I do not know how to thank you adequetly for repairing and refurbishing my walker. I was delighted to welcome it home after a long week away! I missed it so much as I was very limited in my outdoor activities without it.
I cannot speak too highly of the courtesy and kindness to those whom I spoke on the telephone. Nothing was too much trouble for them. I thank you for all you have done for me - first of all for inventing the walker and secondly for repairing and refurbishing it to such a high standard of workmanship. It looks almost new again!
I shall take every opportunity to sing your praises for the high standard of workmanship and excellent customer service. It is quite a while since I had such a pleasing experience with a business. Thank you again.

Mrs J Nye
Reading, Berkshire

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