I would like to thank your service staff for being so friendly and helpful. I ordered a replacement brake assembly yesterday morning and it arrived today. Wonderful, speedy, efficient service. Thank-you.
Just a note to say that my Triumph walker continues to be more than satisfactory. This year I've carried it down an escalator (lifts not working!), taken it on several bus trips, both at home and in North Wales and also on several trains - on all occasions with no trouble at all.
Needless to say I rarely let anyone touch it eg. railway staff take my luggage on and off the trains but I take care of my Triumph!
Totally satisfied with it in every way. The shopping caddy by the way has proved every bit waterproof in steady rain.
I have twice been stopped recently and asked about the walker and extolled the walkers virtues each time.
My thanks again.
Mrs R Jacobson
I have recently received a Uniscan walker and I am truly delighted with it. I would like to thank all those people at your company who took part in the making of the walker and for the speed in getting it to my wife within the required time. Would you kindly show this letter to those involved and thank them on behalf of my wife and I. It is not often that one can write a letter of gratitude, but we are so happy with the purchase - keep up the good work!!
Mr & Mrs N Wiles
I just had to write and thank you for my new walker, I know already it is going to liberate my daily mobility problems.
Thank you for all your help and the polite and prompt way you have dealt with my order.
Thank you - This machine is fantastic and I love it!!
If you know the designer tell him he's a genius and it's so beautifully made.
Mrs Delargy commenting on her new Uniscan Triumph Walker.
c/o Collins Care Limited - Mobility Retail Specialist, Norwich
Dear Mr Morris,
This is a belated reply to your own message of June 13th which offered a response to our search for a walking frame that employed sensible engineering. I thought you might like to know what happened.
We eventually bought your Triumph model. As you pointed out, it has no projecting nuts on its wheels, which means that the amount of damage caused to home decoration has already been markedly reduced. The brake cables are nicely tucked in and do not catch on protruding objects. In addition, the tripod design makes it easy to direct the Triumph accurately through gaps, while the double wheel set makes the arrangement surprisingly stable.
We have been further impressed by the real thinking that has gone into the design. The lock-safe unfolding device is excellent, the carry bag is surprisingly capacious, the slip-into-place seat is more accommodating than that on any four wheel model we have encountered. The machine is light weight, while double tube engineering makes it rigid and strong.
As you must know, it is not easy to find products best suited to help with disabilities, because they vary so much with the individual. But, after years of research and use of other products, we think the Triumph offers a major advance in fitness for purpose over any similar device we have seen.
It was also a plus point that you responded so rapidly and in accurate detail to our original enquiry. Your competitors (we wrote to five of them) either offered general messages, to send their catalogue, or did not reply at all. I cannot suggest that your individually tuned response was the final cause of our purchase, but it certainly alerted us to the possibility that your company had the answer to our problem, and gave us a favourable bias in your direction. Many thanks.
Mr R Smith